Support - Jilin Longxin Electromechanical Equipment Co., Ltd.

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Before-Sale Service

Precise Matching

Complimentary load analysis and unit selection ensure each generator set is precisely matched to the customer's needs.

Technical Consultation

An expert team provides professional support, helping customers resolve challenges in power solution design.

Optimized Layout

Assistance with equipment room planning and installation design ensures the units operate efficiently in an optimal environment.

Comprehensive Training

Free on-site or factory-based training enables users to master unit operation and maintenance skills.

After-Sale Service

Worry-Free Warranty

Includes a 12-month or 1,000-hour warranty

(whichever comes first).

Full Responsibility

Longxin takes full responsibility for coordinating

repairs for any malfunctions caused by

manufacturing defects.

Comprehensive Tracking

User profiles are established and

regular inspections conducted to

monitor equipment status in real time.

Rapid Response

Service requests are acknowledged

within 24 hours, with prompt

on-site arrival to address issues.

Efficient Resolution

Immediate on-site diagnosis and

repair to minimize downtime.

Standardized Guidance

Expert advice on the correct

selection of lubricants, fuel,

and coolant to ensure rated power output.